How to manage customer convenience in modern service programs
THE RETURN ON MANAGING CUSTOMER CONVENIENCE IN MODERN SERVICE PROGRAMS
Customer service leaders can no longer rely on efficiency alone for success. There are other differentiating factors, that—according to recent research—have an arguably bigger impact on CX, like convenience.
Download this Aberdeen report to explore why customer convenience is increasingly important in modern service programs, and get expert recommendations on how to minimize customer effort and:
- Reduce handle times
- Increase self-service awareness and effectiveness
- Decrease time to resolution
- Increase employee productivity