Checklist: Best practices for the remote contact center

Checklist: Managing Work-from Home Contact Center Agents

Cover

For contact centers forced to work remotely by emergency situations, having the software capabilities is only half of the preparation equation.

Your contact center must also have a business continuity plan for other resources to make remote work a functional reality.

Download NICE inContact’s Remote Agent Checklist to help you prepare in the event your organization is forced to work from home.

Vendor:
NICE inContact
Posted:
13 Apr 2020
Published:
13 Apr 2020
Format:
PDF
Length:
11 Page(s)
Type:
White Paper
Language:
English
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