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When it comes to disaster planning in contact centers, the focus is often placed on recovery instead of business continuity—but both are equally important.

Download this white paper to learn how you can minimize impact from disasters and emergencies through a proactive strategy, with tips on:

• Best practices for designing a BC/DR plan
• Mitigating possible operation & financial impacts
• Choosing a cloud contact center solution that can help
• And more

Vendor:

NICE CXone

Posted:

Feb 8, 2021

Published:

Apr 13, 2020

Format:

PDF

Type:

White Paper