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Business Continuity & Disaster Recovery in the Contact Center
When it comes to disaster planning in contact centers, the focus is often placed on recovery instead of business continuity—but both are equally important.
Download this white paper to learn how you can minimize impact from disasters and emergencies through a proactive strategy, with tips on:
- Best practices for designing a BC/DR plan
- Mitigating possible operation & financial impacts
- Choosing a cloud contact center solution that can help
- And more