3 issues with using NPS as a product metric

Why You Shouldn’t Use NPS to Measure Product Success

Cover

Across industries, companies view Net Promoter Score (NPS) as a trusted sign of customer loyalty and business growth. NPS, then, gives businesses certain reputations based on their scores–which is why teams have been facing pressure to improve the NPS of their company.

This article explores the downsides of this pressure and examines 3 main problems with using NPS as a product metric. Read the article here to learn how to improve your use of NPS.

Vendor:
Parlor
Posted:
24 Mar 2020
Published:
24 Mar 2020
Format:
PDF
Type:
White Paper
Language:
English
Already a Bitpipe member? Login here

Download this White Paper!