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This white paper looks at the evolution of Communications Platform as a Service (CPaaS), a tool that enhances unified communications (UC) platforms and services to enable businesses of every kind. CPaaS integrates multiple modes of communication into every customer interaction, driving up engagement, retention, net promoter scores, and the lifetime value of a customer while reducing communications costs overall – without the need to create new applications from scratch. Read on to find out more.

Vendor:

Vonage

Posted:

Feb 8, 2021

Published:

Mar 20, 2020

Format:

PDF

Type:

White Paper