How Zendesk uses Slack to manage incidents and risk

How Zendesk uses Slack

Cover

For the more than 145,000 businesses relying on Zendesk, there can be no compromises when it comes to security. It’s a tremendous responsibility, but one Zendesk is more than ready to tackle. 

This e-book offers an upclose look at how the engineering team at Zendesk uses Slack to analyze and manage incidents, prevent fraud and abuse, and keep senior leadership informed.

 

At the heart of this story is how engineers get more done inside Slack’s channel-based collaboration platform. By bringing the right people and the right tools together, Slack helps the Zendesk team prepare for the unexpected and deliver more value to its customers.

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Vendor:
Slack
Posted:
Apr 14, 2021
Published:
Mar 17, 2020
Format:
PDF
Type:
eBook
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