Benefits of implementing AI-powered self-service: A case study

Constructing the Next-Gen Support Agent: Why AI Is Required

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There’s a lot of discussion around the benefits AI can provide—especially in customer service. But can it really live up to all the hype? Success stories like Athenahealth’s prove that the answer is yes.

Watch this webinar to learn how the healthcare organization implemented AI into their self-service strategy to:

  • Empower agents to do more on their own
  • Create a more collaborative environment
  • Ensure customers get the needed support in a timely manner
Vendor:
Coveo
Premiered:
Mar 11, 2020
Format:
Multimedia
Type:
Webcast
Language:
English
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