Salesforce Community Cloud: Best practices for implementing self-service

Self-Service Best Practices for Salesforce Community Cloud

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It’s no surprise when it comes to resolving issues and finding information, customers prefer to self-serve. And organizations prefer it too because it dramatically reduces support costs.

But if you want to make great self-service a reality on your Salesforce Community you need to give customers an intelligent and intuitive search experience and proactively recommend content that can help.

Watch this webinar to learn tips and best practices you can implement to increase self-service success & boost case deflection.

Vendor:
Coveo
Premiered:
Mar 11, 2020
Format:
Multimedia
Type:
Webcast
Language:
English
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