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A Masterclass in AI-Enabled Support Transformation


The expectations of today’s customer is higher than ever. Recently, customers have acquired an appetite for highly-personalized, intuitive experiences – experiences that many companies might be ill-equipped to deliver-on. At least, without the right technology at the helm.

Tune into this masterclass session to learn how real-world organizations have created world-class service experiences and self-service capabilities through the utilization of AI-powered tools.

Inside, you’ll learn:

  • Where to best use AI to collect data and intent information without disrupting experiences.
  • How to create a culture of knowledge sharing dedicated to improving customer experiences.
  • And more.
11 Mar 2020

This resource is no longer available.