Case deflection: Improve self-service in your Salesforce Community

Turning Your Salesforce Community into a Case Deflection Engine

Cover

It’s no surprise when it comes to resolving issues and finding information, customers prefer self-service. And organizations prefer it because it dramatically reduces support costs.

But if you want to make great self-service a reality on your Salesforce Community, you need to give customers an intelligent and intuitive search experience and proactively recommend content that can help address their need.

Watch this 60-minute webinar to learn the three ways you can turn your Salesforce Community into a self-service & case deflection engine.

Vendor:
Coveo
Premiered:
Mar 11, 2020
Format:
Multimedia
Type:
Webcast
Language:
English
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