New CX survey results

The New Rules of Customer Engagement

Cover

69% of consumers have stopped doing business with a brand due to a single bad service experience in the past 12 months. With insight like this, it’s clear that customer engagement and experience is integral to the success of any business.

The New Rules of Customer Engagement Survey asked 1,000 consumers in the U.S. about brand expectations and channels of engagement. Download the results here to learn about the findings and how to apply them to your customer experience strategy.

Vendor:
Freshworks
Posted:
11 Mar 2020
Published:
11 Mar 2020
Format:
PDF
Length:
26 Page(s)
Type:
White Paper
Language:
English
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