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Identification and verification, payments over the phone, and general data security have been weak spots in the customer contact center for some time now, and many consumers have had enough.

Consumers are looking for a smooth and easy experience when they get in touch. They don’t want to have to repeat personal details time and again, which 66% said happens often in a recent survey.

Download this white paper to learn how to adjust your strategy to account for some of these common security conundrums that consumers are facing with contact centers.

Vendor:

BT

Posted:

Feb 8, 2021

Published:

Mar 13, 2020

Format:

PDF

Type:

White Paper