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AI, Automation, and the Modern Agent Desktop

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With the implementation of AI and automation, agents find themselves having to handle highly complex interactions.

In order to meet new customer experience demands, organizations need to rethink how they are arming agents to deliver the value that customers expect.

Watch this webcast to hear 2 CX experts talk about market trends that are changing the way organizations use customer service and about the 3 keys to valuable contact center customer experience.

Vendor:
Appian
Premiered:
Mar 13, 2020
Format:
Multimedia
Type:
Webcast
Language:
English

This resource is no longer available.