How Rubrik boosted case deflection by 20%

SearchUnify Helps Rubrik Scale its Customer Service Operations

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When cloud data management vendor, Rubrik, wanted to improve the search experience for both internal and external customers, they began looking for a self-service solution that could identify recurring cases and boost case deflection.

After interacting with a few vendors, they decided to implement SearchUnify. Download this case study to learn about Rubrik’s experience implementing the search tool and find out how the AI and NLP-powered tool helped them amp up case deflection by 20%.

Vendor:
SearchUnify
Posted:
16 Mar 2020
Published:
16 Mar 2020
Format:
PDF
Length:
8 Page(s)
Type:
Case Study
Language:
English
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