4 essential elements of self-service support

Creating Seamless, Personalized Self-Service Experiences With AI

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Recent research by Gartner recently found that 70% of customers use self-service channels—butonly 9% report actually getting their issue resolved with them.

Improving self-service can not only lead to faster case deflection but is also a great way to increase customer engagement and boost productivity.

Read this resource to learn 4 essential elements that every customer support organization can incorporate to save customers time and keep them satisfied.

Vendor:
SearchUnify
Posted:
11 Mar 2020
Published:
10 Dec 2019
Format:
HTML
Type:
Resource
Language:
English
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