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KPIs have many different names—objectives, metrics, targets, personal goals, etc.—and can be either a framework for customer service success or—if you’re using the wrong ones—a ball and chain that limit flexibility and creativity.

Download this white paper to explore some of the most regularly used KPIs and their importance when it comes to measuring customer success, as well as 18 considerations that you can use to shape your KPI measurements.

Vendor:
Vonage
Posted:
Feb 8, 2021
Published:
Mar 2, 2020
Format:
PDF
Type:
White Paper

This resource is no longer available.