KPIs: 18 factors to consider when shaping your measurements

Service KPIs: 18 Things to Consider

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KPIs have many different names—objectives, metrics, targets, personal goals, etc.—and can be either a framework for customer service success or—if you’re using the wrong ones—a ball and chain that limit flexibility and creativity.

Download this white paper to explore some of the most regularly used KPIs and their importance when it comes to measuring customer success, as well as 18 considerations that you can use to shape your KPI measurements.

Vendor:
Vonage
Posted:
02 Mar 2020
Published:
02 Mar 2020
Format:
PDF
Length:
14 Page(s)
Type:
White Paper
Language:
English
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