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Pulsant supplies Enterprise Cloud solution to ScotRail project.

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This past July, Scotland’s railway operating company made CRM a top priority after changes in legislation required a more transparent overview of customer data management.

Primarily, the railway was searching for an all-in-one CRM solution that could be deployed in the cloud. There was also a demand for a contact center that could manage customer data based on real-time data.

The following case study explores how the TOCrm cloud solution, based on Microsoft Dynamic’s CRM xRM platform, helped ScotRail improve compliance and better their service. Read the study here to get back on track.

Vendor:
Pulsant
Posted:
25 Feb 2020
Published:
25 Feb 2020
Format:
PDF
Length:
2 Page(s)
Type:
Case Study
Language:
English

This resource is no longer available.