This resource is no longer available

Improving employee engagement can have multiple ripple effects across an organization—especially in the contact center, where agent experience directly correlates to customer satisfaction.

Download this research report to explore key findings on how contact centers can drive satisfaction, engagement, and motivation through improvements in:

• Strategy
• Technology
• Processes
• People

Vendor:

NICE CXone

Posted:

Nov 8, 2021

Published:

Feb 25, 2020

Format:

PDF

Type:

Research Content