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The State of Agent Experience and Engagement in Today’s Contact Centers

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Improving employee engagement can have multiple ripple effects across an organization—especially in the contact center, where agent experience directly correlates to customer satisfaction.

Download this research report to explore key findings on how contact centers can drive satisfaction, engagement, and motivation through improvements in:

  • Strategy
  • Technology
  • Processes
  • People
Vendor:
NICE CXone
Posted:
Feb 8, 2021
Published:
Feb 25, 2020
Format:
PDF
Type:
Research Content

This resource is no longer available.