Chatbots in the contact center: Working side by side with agents

The AI-Infused Contact Center: First Steps, The Big Picture & What’s to Come

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How can AI make your contact center more productive?

Find out in this webinar which features Forrester's Art Schoeller discussing what’s on the horizon for AI and how contact centers can benefit from AI integration. He’ll also delve into:

  • What the Cognitive Contact Center is
  • How you & your team can work side by side with robots
  • Successful examples of chatbots helping agents & customers
  • Steps you can take to be ready for what’s to come
Vendor:
NICE inContact
Premiered:
Feb 24, 2020
Format:
Multimedia
Type:
Webcast
Language:
English
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