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The Phone is Dead; Long Live the Phone

Cover

After 10 years of tracking a gradual decline in customer preferences to call, British Telecommunications’ new global Autonomous Customer survey is showing a radical resurgence of one of the oldest channels of all: voice.

Explore BT’s research around the revitalization of phone channels — and how you can adjust your strategy in this white paper.

Vendor:
BT
Posted:
20 Feb 2020
Published:
20 Feb 2020
Format:
PDF
Length:
2 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.