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It’s 2020 and customers have no tolerance for poor experiences. Their expectations are at an all-time high, and companies everywhere are actively looking for innovative ways to meet these demands.
Here’s a recent report from Worldwide Business Research (WBR) that explores how:
- Netflix’s commitment to personalization is impacting customer expectations
- Nike is turning data into unrivaled customer experiences
- Wendy’s is driving customer experience through digital
- Delta is reinventing the international main cabin experience
- Cleveland Clinic Is transforming empathy communication
Download now and get insights to help you expand your CX strategies to better connect with today’s customer.
- Vendor:
- Worldwide Business Research
- Posted:
- Feb 8, 2021
- Published:
- Feb 11, 2020
- Format:
- Type:
- Resource
