CX strategies: Learn from these leading brands

NGCX Innovation Briefing

Cover

It’s 2020 and customers have no tolerance for poor experiences. Their expectations are at an all-time high, and companies everywhere are actively looking for innovative ways to meet these demands.

Here’s a recent report from Worldwide Business Research (WBR) that explores how:

  • Netflix’s commitment to personalization is impacting customer expectations
  • Nike is turning data into unrivaled customer experiences
  • Wendy’s is driving customer experience through digital
  • Delta is reinventing the international main cabin experience
  • Cleveland Clinic Is transforming empathy communication

Download now and get insights to help you expand your CX strategies to better connect with today’s customer.

Vendor:
Worldwide Business Research
Posted:
11 Feb 2020
Published:
11 Feb 2020
Format:
PDF
Type:
Resource
Language:
English
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