Contact center trends: 8 predictions for 2020

8 Contact Center Trends to Watch in 2020

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Over the last decade, most of the predictions surrounding the state of the contact center have revolved around:

  • AI
  • Omnichannel technology
  • Digital transformation
  • Employee experience
  • Analytics

So, what will be 2020 bring? Find out in this trend report by 8x8, which explores the 8 contact center trends to watch in the upcoming year.

Vendor:
8x8, Inc.
Posted:
03 Feb 2020
Published:
03 Feb 2020
Format:
PDF
Length:
12 Page(s)
Type:
White Paper
Language:
English
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