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Over the last decade, most of the predictions surrounding the state of the contact center have revolved around:
- AI
- Omnichannel technology
- Digital transformation
- Employee experience
- Analytics
So, what will be 2020 bring? Find out in this trend report by 8x8, which explores the 8 contact center trends to watch in the upcoming year.
- Vendor:
- 8x8, Inc.
- Posted:
- Feb 8, 2021
- Published:
- Feb 3, 2020
- Format:
- Type:
- White Paper
