AI in customer service: Streamline case management and other tasks

Artificial intelligence: Friend or Foe of Customer Service?

Cover

Applications and devices that have AI capabilities are increasingly thinking and acting more like humans as the technology advances.

This gives AI huge potential to make customer service more effective by streamlining case management and other predictable tasks. But all the noise about AI can be overwhelming.

Download this CustomerThink paper to learn about the use of AI in customer service and explore guidance from analysts and industry leaders in the market.

Vendor:
Genesys
Posted:
30 Jan 2020
Published:
30 Jan 2020
Format:
PDF
Length:
8 Page(s)
Type:
White Paper
Language:
English
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