How proactive customer service can improve brand loyalty

IDC: Proactive Customer Service: Myth or Reality?

Cover

Upheavals in technology and culture are precipitating massive digital transformation (DX) initiatives—especially in terms of CX.

Customers are now mobile and socially connected, so enterprises must proactively provide engagement and services across multiple channels at the time, place and device desired by the customer.

Dive into this IDC report to explore how engaging in proactive customer service can ultimately improve brand and customer satisfaction and give organizations an opportunity to "make a friend for life."

Vendor:
ServiceNow
Posted:
29 Jan 2020
Published:
29 Jan 2020
Format:
PDF
Length:
8 Page(s)
Type:
Research Content
Language:
English
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