Customer service outlook: 6 transformational trends

6 Transformational Customer Service Trends

Cover

Recent research by ThinkJar identified 6 trends that are driving a new evolution for customer service and helping it align with transformation efforts:

  • Budgeting
  • Spending priorities
  • Technology adoption
  • And 3 more

These trends, combined with the enterprise shift to becoming a digital business, led ThinkJar to design a “new” model for customer service. Learn about this new framework and how it can help you become a CX leader in this report.

Vendor:
ServiceNow
Posted:
27 Jan 2020
Published:
27 Jan 2020
Format:
PDF
Length:
5 Page(s)
Type:
Research Content
Language:
English
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