AI and analytics in customer service: Drive innovation with ServiceNow

Artificial Intelligence & Intelligent Technologies: 3 Strategies for Driving Customer Service Innovation

Cover

Customer service organizations are making significant investments to deliver exceptional experiences.

Strategic use of intelligent technologies like AI and analytics can help enhance the employee and customer experience by:

  • Delivering personalized, prescriptive experiences for customers
  • Improving customer service through automation and proactive insight
  • Freeing up time for agents to focus on high value customer interactions

Learn how you can integrate AI, analytics and other intelligent technologies to improve customer service with the help of ServiceNow in this white paper.

Vendor:
ServiceNow
Posted:
24 Jan 2020
Published:
24 Jan 2020
Format:
PDF
Length:
9 Page(s)
Type:
White Paper
Language:
English
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