Understanding the customer journey: 4 steps

4 Keys to Predicting Intent in Customer Care

Cover

When a customer calls in with a complaint or a question, the system that an organization has in place will impact how the customer’s request is handled and how they ultimately view the organization.

Instead of making them wade through menu after menu of robotic instructions, what if there was a way to expedite the process.

Using predictive algorithms, organizations can pull in data from multiple sources and make educated guesses about customer intentions.

Read this white paper to gain a better understanding of the customer journey through 4 key steps.

Vendor:
DMI Inc
Posted:
17 Jan 2020
Published:
17 Jan 2020
Format:
PDF
Type:
White Paper
Language:
English
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