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Charitable Adult Rides and Services (CARS) is a non-profit that enables vehicle donations for charities. As they grew, their call center software became outdated and unintegrated—limiting productivity of agents and slowing down potential growth.

They decided to implement a new call center software by Evolve IP, which enabled CARS to get the custom functionality they required without having to worry that the solution will be outdated in the future.

Learn more about the call center upgrade, and the benefits they’ve experienced since making the switch in this case study.

Vendor:

EvolveIP

Posted:

Feb 8, 2021

Published:

Jan 14, 2020

Format:

PDF

Type:

Case Study