Customer communication management: 1 organization’s journey to better CX

Revolutionizing Constituent Services: From Document Creation to Output

Cover

Outdated technology was throttling productivity within Montana’s Department of Labor and Industry—until they discovered Content Composer by Hyland. The customer communication management (CCM) solution helped them:

  • Ensure consistency in tone and language across content
  • Set standards for all communications
  • Cut down on waiting time with automated merge processes

Learn about the other ways Hyland’s tool helped the Department of Labor and Industry streamline customer-focused processes and ultimately improve CX for area residents in this case study.

Vendor:
Hyland
Posted:
08 Jan 2020
Published:
08 Jan 2020
Format:
PDF
Length:
14 Page(s)
Type:
Case Study
Language:
English
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