Contact center analytics: Use AI and ML to get a 360 view of customers

Analytics in the Contact Center: CallMiner’s Approach

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In today’s fast-paced world, optimizing customer engagement can be a challenge. That’s why organizations are increasingly leveraging AI and machine learning (ML) in their contact centers to analyze every customer interaction, across all channels, and uncover any actionable intelligence.

Download this white paper to learn about using AI and ML to assist in your customer interaction analysis, and find out how it can help you:

  • Improve first call resolution
  • Increase customer satisfaction
  • Prevent customer churn
  • And more
Vendor:
CallMiner
Posted:
11 Dec 2019
Published:
11 Dec 2019
Format:
PDF
Length:
32 Page(s)
Type:
White Paper
Language:
English
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