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10 Talking Points from the Customer Insight & Analytics Exchange

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With rising standards set by customer demands, businesses are forced to rely even more on their data to predict, contextualize, and personalize experiences.

And with 3 out of every 4 consumers saying they believe customer service agents should be completely familiar with their history, having visibility into customer data is crucial.

Read this white paper to explore 10 guiding question that you should consider when evaluating -- and possibly rebooting -- your approach to customer data analytics. 

Vendor:
Genesys
Posted:
13 Dec 2019
Published:
13 Dec 2019
Format:
PDF
Type:
White Paper
Language:
English

This resource is no longer available.