CX in digital banking: Boost self-service capabilities with AI

Banking on a Connected Future: FSI insights and inspiration from Connected Customer 2019

Cover

79% of customers believe self-service gives them control, which makes implementing it a major priority for many organizations, especially for financial institutions. 

To get there, FSIs must recognize and act on non-traditional technologies that can help deliver top-of-the-line customer experiences.

Download this digital banking guide which dives into how emerging innovations like AI, voice commands, and mobile messaging can play a role in providing positive digital banking experiences.

Vendor:
Genesys
Posted:
13 Dec 2019
Published:
13 Dec 2019
Format:
PDF
Type:
White Paper
Language:
English
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