5 steps to build a cloud-based contact center

CCaaS Smart Guide: Transform Your Customer Experience

Cover

With contact centers standing at the core of great customer experience companies, experts predict that 85% of these interactions will be non-human in 2020.

That means there is increasing demand and use cases for cloud and AI based tools in contact centers moving forward.

Use this 25-page guide to understand the necessary steps and ideal use cases for AI and cloud in your contact centers moving forward.

Vendor:
Genesys
Posted:
12 Dec 2019
Published:
12 Dec 2019
Format:
PDF
Type:
White Paper
Language:
English
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