5 considerations for improving contact center employees

How To Turn Your Contact Centre Agents Into CX Heroes

Cover

With “people-related issues” accounting for up to 62% of reported customer support problems and complaints – it’s clear that contact center employees are vital to successful business CX.

Use this whitepaper for 5 ways you could help your contact center employees improve at their roles and improve your intrapersonal CX processes.

Vendor:
Genesys
Posted:
11 Dec 2019
Published:
11 Dec 2019
Format:
PDF
Type:
White Paper
Language:
English
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