Attended-Mode RPA: The Differences You Need To Know

Attended-Mode RPA: The Differences You Need To Know

Cover

Robotic process automation (RPA) has emerged to deliver efficiencies and enhance customer goodwill in contact centers and customer service.

Human agents can reduce repetitive, manual tasks and develop their customer-centric skills. But the attended-mode RPA that supports this world is tough to get right.

This report describes the top use cases of RPA, and helps infrastructure and operations (I&O) professionals understand how attended RPA can provide an efficient alternative for completing repetitive, highly manual tasks.

Vendor:
Automation Anywhere
Posted:
06 Dec 2019
Published:
06 Dec 2019
Format:
PDF
Length:
13 Page(s)
Type:
Analyst Report
Language:
English
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