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The Role of AI in CX

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AI will soon impact every corner of the contact center, including speech recognition, workforce optimization and predictive analytics. The first step, however, is to plan the implementation in detail.

Watch this on-demand webinar to hear from Jafar Adibi, Head of Data Science and AI at Talkdesk about the importance of helping your customers strategize and plan their implementation of AI technologies in the contact center to ensure success. Also explore real-world examples of using AI to empower agents and supervisors.

Vendor:
Talkdesk
Premiered:
Nov 27, 2019
Format:
Multimedia
Type:
Webcast
Language:
English

This resource is no longer available.