7 major pain points that affect the contact center industry

The UK Contact Center Decision-Maker’s Guide 2018-19

Cover

The "UK Contact Center Decision-Makers’ Guide (2018/19 - 16th edition)" is a major annual report studying the performance, operations, technology and HR aspects of UK contact center operations.

Download the report to uncover 7 of the major pain points and issues that affect the contact center industry and recommendations for solving these issues. These pain points include:

  • Improving quality and performance
  • Maximizing efficient and agent optimization
  • Digital, cloud and the customer of the future
  • And 4 more
Vendor:
4Net
Posted:
14 Nov 2019
Published:
14 Nov 2019
Format:
PDF
Length:
405 Page(s)
Type:
Analyst Report
Language:
English
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