Using AI for onboarding, ERP integration and troubleshooting: A case study

Broadcom Embraces New Challenges and New Employees with the Help of AI

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Global infrastructure technology company, Broadcom Inc., was seeking an AI-powered bot that had an easy-to-use interface, and versatility to integrate with the regularly used Google Hangouts Chat.

Broadcom decided to implement Moveworks’ bot, which helped them:

  • Increase the amount of IT support issues solved autonomously by 38%
  • Reduce the volume of work by automating tasks
  • Close 80% of IT issues within 60 seconds or less

Learn more about Broadcom’s experience with Moveworks in this case study.

Vendor:
Moveworks
Posted:
11 Nov 2019
Published:
11 Nov 2019
Format:
PDF
Length:
5 Page(s)
Type:
Case Study
Language:
English
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