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To Be Extremely Customer-Centric Is to Be Driven by Data and AI

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Customer experience is now the yardstick by which most global brands measure themselves. Driven principally by the methods and successes of digital e-commerce and web-scale brands, the customer experience is now expected to be personalized, omni-channel and holistic.

This is great news for consumers and business customers, and it is driving all businesses, including CSPs, to change the way they operate.

In this resource, learn how telcos can improve their customer experience to differentiate themselves.

Vendor:
Nokia
Posted:
15 Nov 2019
Published:
22 Jan 2019
Format:
HTML
Type:
Resource
Language:
English

This resource is no longer available.