Assessment: The omnichannel commerce playbook

The Omnichannel Maturity Assessment

Cover

Most retailers understand that executing well on operations and customer experience is key to a successful omnichannel program.

However, just 38% of retailers surveyed by Forrester reported that they have the right processes in place to execute on a consistent omnichannel fulfillment strategy.

In this Omnichannel Maturity Assessment, explore:

  • Why customers are demanding more
  • Why capabilities need to evolve
  • How to assess your maturity with 3 key areas
  • How to target areas for improvement
Vendor:
IBM
Posted:
28 Oct 2019
Published:
28 Oct 2019
Format:
PDF
Length:
14 Page(s)
Type:
Research Content
Language:
English
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