5 steps to an ROI-focused experience program

The 5 Steps to an ROI-Focused CX Program

Cover

Return on Investment (ROI) is the holy grail of customer, employee and market experiences. Using knowledge from your customer, employees and market to build an intelligent ecosystem already puts you ahead when understanding ROI.

This e-book will delve into the mysteries of the financial impact of experience programs and how you can implement and measure experience initiatives designed to deliver ROI.

Also, discover the 5 steps to an ROI-focused experience program, including:

  • Design with the end in mind
  • Create CX advocates throughout your business
  • Assemble your customer wisely
  • And 2 more
Vendor:
InMoment
Posted:
23 Oct 2019
Published:
23 Oct 2019
Format:
PDF
Length:
14 Page(s)
Type:
eBook
Language:
English
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