Customer experience: Trends in design and strategy

CCW Market Study: Trends In Customer Experience Design & Strategy

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Improving customer experience (CX) continues to be a hot topic, and research shows there’s still a long way to go.

A CCW Digital study found that only 12% of customers feel brands have made significant CX improvements in recent years, and a mere 11% feel customer service employees seriously care about solving their problems.

Download this “Market Study on Customer Experience Trends, Design, and Strategy,” to learn how you can reboot your strategy and improve CX with findings on:

  • How customers aim to connect
  • What kind of experience they hope to receive
  • Whether they feel brands are actually meeting those demands
Vendor:
Appian
Posted:
06 Nov 2019
Published:
06 Nov 2019
Format:
PDF
Length:
31 Page(s)
Type:
Research Content
Language:
English
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