Why case management matters in customer experience

How to Ensure a 360-Degree Customer View

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For years, contact centers have strived for a complete customer view, but siloed data and the accumulation of point solutions has continued to deliver less than stellar experiences for customers and agents alike.

In this recorded webinar, hear from Appian Contact Center expert Todd Marthaler and eWEEK Market Expert Michael Kreiger on best practices to ensure customer service agents are armed with the exact data they need to deliver the very best customer experiences. They’ll also discuss:

  • Why you should incorporate data from across your organization
  • How case management can drive higher customer satisfaction
  • How to perform continuous monitoring and improvement
Vendor:
Appian
Premiered:
Nov 5, 2019
Format:
Multimedia
Type:
Webcast
Language:
English
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