Why life sciences organizations struggle to create good CX

Transforming Customer Experience in Life Sciences

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Life Sciences organizations have complex environments filled with stringent and continually changing regulations but are still expected to provide customers with simpler processes and personalized experiences.

Unfortunately, point solutions and legacy systems have created disjointed customer experiences, leading to an all-around poor CX. 

In this webinar, hear from Appian Life Sciences expert Evi Cohen and CX thought leader Todd Marthaler on why some life sciences organizations struggle to create personalized experiences. Also explore:

  • How to leverage existing investments while modernizing contact center CX
  • What key drivers have the most impact on CX
  • Why omni-channel communications are important
  • And more
Vendor:
Appian
Premiered:
Nov 4, 2019
Format:
Multimedia
Length:
1 (hh:mm:ss)
Type:
Webcast
Language:
English
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