In this Aberdeen report, look at how new technologies and evolving end-user expectations are transforming IT support.

The rapid progression of support technology and processes in the consumer support world, compounded with a workforce increasing in complexity, have created a need for an adaptable and frictionless employee support experience.

Download this report to learn:

• How to reduce friction in your support processes
• How to provide support where your employees already work
• Trends in next-gen support technology adoption