This resource is no longer available

The Effect of AI: Agent Replacement of Augmentation?

Cover

How will AI impact the labor force?


Inside, discover everything you need to know about how AI is expected to impact employment. Lean how enterprises and SMBs view the influence of AI on their workforce, and review:

 

  • Why 30% of respondents believe AI will replace customer service agents
  • Why 65% of respondents believe that AI will impact the contact center
  • How customers can expect to engage with AI in the future
  • And more

 

Vendor:
IFS
Posted:
02 Oct 2019
Published:
02 Oct 2019
Format:
PDF
Type:
White Paper
Language:
English

This resource is no longer available.