How the largest Australian electric company mobilized 8000 devices

Energy Queensland Embarks on Digital Workplace Journey

Cover

Responsible for 97% of Australia’s electric needs, Energy Queensland had to find a way to create mobile efficiency in order to service its 2.1M customers.

The major electric company chose to replace aging IT infrastructures with a modernized mobile workforce solution that allowed for better employee access for faster service management.

Download this case study to see how exactly Energy Queensland used Remedy and BMC Discovery to boost service management through IT infrastructure, resulting in 40% better request handling time and 50% better change assessments.

Vendor:
BMC
Posted:
16 Sep 2019
Published:
16 Sep 2019
Format:
PDF
Type:
Case Study
Language:
English
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