This resource is no longer available
The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019
Artificial intelligence has taken the IT world by storm, and it’s transforming many aspects of the modern business – including customer service. While conversational AI for customer service can deliver some key benefits, you can only realize these gains with the right technology partner.
In this Forrester Wave report, the experts at Forrester identify and analyze the 14 most significant vendors in the space to help you make the best choice for your business. Inside, discover:
• The state of the conversational AI market
• Critical assessment criteria when evaluating offerings
• Forrester’s vendor scorecards and analysis
• And more