14 conversational AI vendors and how they stack up

The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019

Cover

Most big brands across many industries are pushing for at least some form of automation to increase productivity—especially, on the customer service front. Nearly, 1 in 3 telecommunications tech decision-makers cite virtual agents as a top investment priority moving forward.  

Read this Forrester New Wave for a head-to-head of top conversational AI vendors compared against 10 critical scoring criteria, and decide which vendor can best improve your customer experience.

Vendor:
IPSoft
Posted:
06 Sep 2019
Published:
06 Sep 2019
Format:
PDF
Type:
White Paper
Language:
English
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