Virtual agent vs. artificial intelligence

What is a Virtual Agent?

Cover

Odds are that if you’ve reached out to a larger business with a customer concern, you’ve interacted with a virtual agent. Typically programmed with an array of predetermined responses based on keywords, they can get basic jobs done (like appropriately directing your concerns to a human representative.) 

However, when combined with artificial intelligence and machine learning, the possibilities become much broader for virtual agent capabilities—read this white paper to find out more about modern intelligent virtual agents.

Vendor:
IPSoft
Posted:
12 Sep 2019
Published:
12 Sep 2019
Format:
PDF
Type:
White Paper
Language:
English
Already a Bitpipe member? Login here

Download this White Paper!