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11 Reasons Why Customer Service Chatbots Fail

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There is no denying the benefits that chatbots can bring to a call center, especially in terms of improving customer experience. Yet still, 54% of online US consumers think that the inclusion of chatbots in interactions will negatively affect their experiences.

It's going to take a little extra persuasion on the business end to make sure customers aren't feeling ignored or deflected—so, read this white paper for 11 reasons why customer service chatbots fail.

Vendor:
eGain Communications Corp.
Posted:
15 Aug 2019
Published:
15 Aug 2019
Format:
PDF
Type:
White Paper
Language:
English

This resource is no longer available.